Refund policy

Return Policy for RCWPerformance

At RCWPerformance, we strive to provide our customers with the highest quality products and excellent customer service. However, if for any reason you are not completely satisfied with your purchase, we have outlined our return policy below.

Defective Items:

We inspect every item thoroughly before shipping it out. As part of the quality control process we also take photos of the product before shipping. We also provide insurance for items that are damaged during shipping. In the event you did not purchase insurance during checkout, there is a possibility we will be unable to replace the product however we will assess this on a case-by-case basis.

If you have received a defective item and purchased the shipping insurance, we will happily replace it. Please provide detailed photos/videos of the damages / defects. If we cannot replace the item for any reason we will issue a full refund within 14 days of the original delivery date. Please contact us immediately at support@rcwperformance.com and provide us with a detailed description of the issue. We will then provide you with instructions on how to proceed with the return or replacement. We reserve the right to deny any damage claim. Please note that the insurance process is handled by a third-party company and handled on a case-by-case basis.

Aftermarket Parts:

Due to the unique nature of aftermarket products, it's important to note that some items may necessitate adjustments during installation to achieve optimal fitment. Our products are crafted to meet the highest quality standards, but considering the variations in vehicles and personal preferences, minor modifications might be required.

No Returns

Unfortunately, we do not accept returns for items that are not defective. This policy is in place to ensure the quality and integrity of our products. All sales are final.

Please note: It is the customer’s responsibility to ensure compatibility and read the product listing to make sure the product fits your vehicle. If for any reason you purchase an item that does not fit your vehicle and the product listing clearly states what vehicles the item does fit, you will not be allowed to return it.

No Cancellations:

Unfortunately, we do not allow any cancellations before an item is shipped. It is the customer’s responsibility to read the product listing to make sure the product fits before purchasing. To ensure the highest quality, some of our products are made to order and therefore we are unable to cancel as the product is most likely in production before it ships out.

If you have any questions about this policy, please consult with us before purchasing. If you made a mistake when ordering we will try our best to accommodate you but sometimes this is not possible.

Although customers are required to enter their vehicle year, make, and model, there is no system in place to check if this fits your specific vehicle. Even though you input your vehicle while purchasing the product, this does not mean we will ensure compatibility before shipping the order.

Please also note that an accidental purchase is not grounds for cancellation of that purchase. If you accidentally purchase a product, your order will be fulfilled or we may offer up to a 25% restocking fee or a store credit on a case-by-case basis. At a minimum we will charge you the credit card processing fee/financing fees charged on your order for us to accept your payment.

If you have any questions regarding fitment it’s best to email us at support@rcwperformance.com or live chat us.

Exceptions:

In the event that an exception to our return policy needs to be made, it will be handled on a case-by-case basis and is at the discretion of RCWPerformance. We reserve the right to charge a 25% restocking fee on any return exceptions. Customers are also responsible for the return shipping back to us.

Contact Us:

If you have any questions or concerns about our return policy, please do not hesitate to contact us at support@rcwperformance.com. Our customer service team is always happy to assist you.

Agreement of Return / Refund Policy Before Checkout:

All customers must agree to the return / refund policy before checking out. You will not be allowed to check out if you do not agree.

Disputes:

In the event of a customer dispute / disputed payment, the customer will be required to return the product to us if the dispute is closed in the customer’s favor. If you fail to do so, you could face legal action and civil litigation.

Fitment Guarantee:

At RCWPerformance, we understand that proper fitment is essential for the optimal performance and appearance of our aftermarket parts. That's why we offer a fitment guarantee for all of our products to ensure our customers are completely satisfied with their purchase.

If you have purchased a product and the product listing says that it fits your vehicle and have paid a professional to install it, but the product is unable to be installed or does not fit correctly, we will replace the item at no additional cost to you.

To qualify for the fitment guarantee, you must provide us with a copy of the invoice showing that you had a professional attempt the installation.

Please note that we reserve the right to refuse this service to any customer who has not followed proper installation procedures or has attempted to modify the product in any way. We also reserve the right to handle each fitment guarantee claim on a case-by-case basis, and our decision is final.

We take pride in the quality of our products and our commitment to customer satisfaction. If you have any questions or concerns about the fitment guarantee or any of our products, please do not hesitate to contact us at support@rcwperformance.com. Our customer service team is always available to assist you.

Governing Law:

These Terms of Service and your use of our website shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. Any legal matters shall take place in the State of California. By purchasing on our website you are agreeing to this. You also agree to pay all related attorney's fees in the result of a judgment in our company's favor.

Thank you for choosing RCWPerformance for all your aftermarket parts needs.