RCW Performance

Currently, we offer shipping services exclusively to addresses within the United States, the United Kingdom, Australia, Canada and The EU. We're dedicated to ensuring a smooth delivery experience for customers in these regions. For any inquiries about our shipping policies or destinations, feel free to reach out to our customer support team at rcw.performance@gmail.com.

For the majority of items, you can expect delivery within 1-2 weeks. However, please note that certain custom-made items like steering wheels and hoods may require additional time for production and shipping. In such cases, the delivery timeframe can extend anywhere from 2-7 weeks. We prioritize providing you with accurate estimated delivery dates, and you can always track your order's progress using the provided tracking information. Should you have specific inquiries about the delivery timeline for a particular product, don't hesitate to contact our support team at rcw.performance@gmail.com.

Tracking your order is easy. You have multiple options to stay updated on your order's progress. You can conveniently track your order by logging into your account at account.rcwperformance.com. Alternatively, you'll also receive tracking information via email, which will allow you to monitor the shipment's journey. Additionally, if you've linked your shop account to your email, you can access tracking details directly through your account. We're dedicated to providing you with seamless tracking options to ensure you're well-informed about your order's status. If you encounter any issues or have questions, please don't hesitate to contact our support team at rcw.performance@gmail.com.

Yes, most of products are crafted from 100% pre-preg dry carbon fiber, ensuring top-notch quality and exceptional durability. To provide complete transparency, any products made from ABS Plastic OR ABS Plastic + Carbon Fiber are clearly stated in the product title and detailed under the "Features" tab in the product description. We take pride in offering authentic carbon fiber enhancements that elevate the aesthetics and performance of your BMW. Should you have any specific questions about the materials used in a particular product, feel free to contact our customer support team at rcw.performance@gmail.com

Enter the answer heWe take pride in our products, however we understand that things can happen during shipping. We quality check every product before shipping. In the event of receiving a defective item and If the damage is due to shipping and you've purchased the shipping insurance we're here to assist. We'll readily provide a replacement, and if replacement isn't feasible, a full refund will be issued within 14 days of the initial delivery. Kindly reach out to us promptly at rcw.performance@gmail.com, detailing the issue. We'll then guide you on the necessary steps for the return or replacement.re

Our headquarters are situated in Colchester, Essex. As part of our commitment to providing you with a diverse range of products, some items are sourced from our UK warehouse, ensuring swift delivery. Additionally, certain products originate from our specialized manufacturing facility in Taiwan, upholding our dedication to exceptional quality and craftsmanship. We take pride in serving BMW enthusiasts across the globe with a seamless fusion of products from multiple locations to enhance your driving experience. If you have any inquiries or require further information, please feel free to contact us at rcw.performance@gmail.com. Your satisfaction is our priority.

Absolutely, we stand by the fitment of our products. If a product is explicitly listed as compatible with your vehicle in the "fitment" section of the product description, and you've had a qualified professional install the product, we offer a fitment guarantee. Simply provide us with the invoice showing that you had the item installed professionally, and we'll gladly issue a full refund if the product does not fit as expected. It's important to note that our fitment guarantee is determined on a case-by-case basis, and certain products may require minor modifications and professional installation for a seamless fit. We reserve the right to deny your claim for any reason. To read more about our fitment guarantee, please visit https://www.rcwperformance.co.uk/pages/refund-policy.If you have any questions about fitment or need assistance, our customer support team is here to help. Reach out to us at support@rcwperformance.com, and we'll ensure your experience with our products is nothing short of exceptional.